TERMS AND CONDITIONS

Effective Date: October 20, 2025
Last Updated: October 20, 2025

1. ACCEPTANCE OF TERMS

Welcome to Max’s Real Estate Cleaning (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website at https://maxsrealestatecleaning.com (the “Site”) and our cleaning services (the “Services”).

By accessing the Site, requesting a quote, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use the Site or Services.

Binding Agreement: These Terms constitute a legally binding agreement between you and Max’s Real Estate Cleaning.

2. COMPANY INFORMATION

Business Name: Max’s Real Estate Cleaning
Business Address: 15303 Ventura Blvd, Suite 250, Sherman Oaks, CA 91403
Contact Email: maxwake06@gmail.com
Contact Phone: 323-383-4500
Service Area: Southern California

3. ELIGIBILITY AND AGE REQUIREMENTS

You must be at least 18 years of age to use our Services or enter into a contract with us. By using the Site or Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

If you are under 18, you may only use the Site or Services with the involvement and consent of a parent or legal guardian.

4. SERVICES DESCRIPTION

Max’s Real Estate Cleaning provides professional cleaning services for residential and commercial properties, including but not limited to:

Move-in/move-out cleaning
Real estate property cleaning
Deep cleaning services
Standard cleaning services
Custom cleaning packages

Service Customization: Specific services, pricing, and scheduling will be agreed upon through quotes, contracts, or service agreements prior to service delivery.

Service Area Limitations: Services are currently available in Southern California. Specific service boundaries may apply.

5. QUOTES AND PRICING

5.1 Quote Requests

Quotes provided through the Site or by phone are estimates only
Final pricing may vary based on property condition, size, and specific requirements
Quotes are valid for 30 days from the date of issue unless otherwise specified

5.2 Pricing

All prices are in U.S. Dollars (USD)
Prices are subject to change without notice
Additional fees may apply for services beyond the original scope
Travel fees may apply for properties outside our standard service area

5.3 Price Adjustments

We reserve the right to adjust pricing if:

The property condition differs significantly from the description provided
Additional services are requested during the appointment
Access issues or delays occur that are not our fault
Hazardous materials or conditions are discovered

You will be notified of any price adjustments before work continues, and you may choose to decline additional services.

6. BOOKING AND SCHEDULING

6.1 Booking Process

Services must be booked in advance through our website, phone, or email
Bookings are confirmed only when you receive a confirmation email or verbal confirmation
We recommend booking at least 48 hours in advance, though we will accommodate urgent requests when possible

6.2 Scheduling Changes

You may reschedule appointments with at least 24 hours notice at no charge
Rescheduling with less than 24 hours notice may incur a $50 rescheduling fee
We reserve the right to reschedule due to emergencies, weather, or unforeseen circumstances

6.3 Cancellation Policy

24+ hours notice: Full refund or credit toward future service
Less than 24 hours notice: 50% cancellation fee
No-show or same-day cancellation: Full service fee charged
Our cancellations: Full refund if we cancel for any reason

7. PAYMENT TERMS

7.1 Payment Methods

We accept the following payment methods:

Credit cards (Visa, Mastercard, American Express, Discover)
Debit cards
Cash
Check (with approved credit)
Digital payment platforms (Venmo, Zelle, PayPal)

7.2 Payment Timing

Residential Services: Payment due upon completion of service
Commercial Services: Payment terms as specified in service agreement
Large Projects: May require 50% deposit, with balance due upon completion

7.3 Late Payments

Invoices are due within 15 days of service completion unless otherwise agreed
Late payments may incur a 1.5% monthly interest charge (18% annual)
Services may be suspended for accounts more than 30 days past due

7.4 Disputed Charges

If you dispute a charge, you must notify us in writing within 10 days of receiving the invoice. We will investigate and respond within 15 business days.

8. PROPERTY ACCESS AND PREPARATION

8.1 Your Responsibilities

You agree to:

Provide safe and legal access to the property at the scheduled time
Ensure utilities (water, electricity) are available and functional
Secure or remove valuable, fragile, or personal items
Disclose any hazardous conditions, mold, biohazards, or special circumstances
Ensure pets are secured or removed from work areas
Provide accurate property information when requesting quotes

8.2 Access Issues

If we cannot access the property at the scheduled time, a $75 trip fee will apply
Multiple access failures may result in termination of service agreement
You are responsible for providing keys, codes, or lockbox access as needed

8.3 Property Condition

We reserve the right to refuse service if the property presents safety hazards
Hoarding situations, biohazards, or extreme conditions may require specialized services at additional cost
We will notify you immediately if conditions differ significantly from expectations

9. SERVICE GUARANTEE AND QUALITY

9.1 Our Commitment

We are committed to providing high-quality cleaning services. If you are not satisfied with our work:

Contact us within 24 hours of service completion
We will return to address any issues at no additional charge
Re-cleaning must occur within 48 hours of initial service

9.2 Limitations

Our service guarantee does not cover:

Issues not reported within 24 hours
Damage to items you did not secure or disclose
Pre-existing conditions or damage
Normal wear and tear
Requests beyond the agreed scope of work

10. LIABILITY AND INDEMNIFICATION

10.1 Insurance

Max’s Real Estate Cleaning carries general liability insurance and workers’ compensation insurance as required by California law.

10.2 Limitation of Liability

To the fullest extent permitted by law:

Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim
We are not liable for indirect, incidental, consequential, or punitive damages
We are not liable for damage to items you failed to secure or disclose

10.3 Property Damage

Report any damage within 24 hours of service completion
We will investigate all damage claims promptly
We are not responsible for pre-existing damage or wear and tear
Our liability is limited to repair or replacement cost, up to $500 per incident, unless proven to be gross negligence

10.4 Your Indemnification

You agree to indemnify and hold harmless Max’s Real Estate Cleaning, its owners, employees, and agents from any claims arising from:

Your failure to disclose hazardous conditions
Injuries occurring due to property conditions outside our control
Third-party claims related to your property
Your violation of these Terms

11. INTELLECTUAL PROPERTY

11.1 Our Property

All content on the Site, including text, graphics, logos, images, and software, is the property of Max’s Real Estate Cleaning or its licensors and is protected by copyright, trademark, and other intellectual property laws.

11.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. You may not:

Copy, modify, or distribute Site content without permission
Use automated systems to access the Site (scrapers, bots)
Remove copyright or proprietary notices
Use our trademarks or branding without written permission

11.3 Submitted Content

If you submit testimonials, reviews, photos, or other content to us, you grant us a perpetual, royalty-free license to use, reproduce, and display that content for marketing and promotional purposes.

12. MARKETING COMMUNICATIONS

12.1 Service-Related Communications

By using our Services, you consent to receive transactional communications including:

Service confirmations and reminders
Invoice and payment notifications
Service-related updates
Responses to your inquiries

These communications are necessary for service delivery and cannot be opted out of while using our Services.

12.2 Promotional Communications

We may send promotional messages via:

Email newsletters
SMS/text messages (if you opt-in)
Phone calls (autodialer, if you opt-in)

Frequency: Up to 4 promotional messages per month
Opt-Out: You may opt out at any time by:

Clicking “unsubscribe” in emails
Replying “STOP” to text messages
Contacting us at maxwake06@gmail.com
Calling 323-383-4500

Compliance: We comply with CAN-SPAM Act, TCPA, and California privacy laws.

12.3 Do Not Sell or Share My Information

California residents can opt out of data sales/sharing at any time through our Privacy Policy page or by contacting us.

13. BACKGROUND CHECKS AND EMPLOYEE CONDUCT

13.1 Our Standards

All employees undergo background checks
Employees are trained in professional conduct and safety protocols
Employees are prohibited from soliciting tips or additional payment
Employees will respect your property and privacy

13.2 Reporting Concerns

If you have concerns about employee conduct, contact us immediately at maxwake06@gmail.com or 323-383-4500.

14. PRIVACY AND DATA PROTECTION

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key Points:

We collect only necessary information to provide Services
We do not sell your personal information
California residents have specific privacy rights under CCPA/CPRA
View our complete Privacy Policy at [link to privacy policy]

15. DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR SERVICES AND SITE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
ACCURACY OR COMPLETENESS
UNINTERRUPTED OR ERROR-FREE OPERATION

We make every effort to provide quality services but cannot guarantee perfect results in every situation.

16. DISPUTE RESOLUTION

16.1 Informal Resolution

Before initiating any legal action, you agree to first contact us to attempt to resolve the dispute informally. Contact us at maxwake06@gmail.com with a detailed description of the dispute.

16.2 Mediation

If informal resolution fails, both parties agree to attempt mediation through a mutually agreed-upon mediator in Los Angeles County, California.

16.3 Arbitration Agreement (Optional)

[Note: Consult with an attorney about whether to include binding arbitration]

16.4 Small Claims Court

Either party may bring an action in small claims court in Los Angeles County, California for disputes within that court’s jurisdiction.

16.5 Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive any right to bring or participate in any class action, collective action, or representative proceeding.

17. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Jurisdiction: Any legal action arising from these Terms or your use of our Services shall be brought exclusively in the state or federal courts located in Los Angeles County, California. You consent to personal jurisdiction in these courts.

California Residents: You may have these Terms mailed to you by sending a letter requesting them to our business address.

18. INDEPENDENT CONTRACTOR

Max’s Real Estate Cleaning and its employees or subcontractors are independent contractors. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between you and the Company.

19. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

20. WAIVER

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of the Company.

21. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and Max’s Real Estate Cleaning regarding your use of the Site and Services, superseding any prior agreements.

22. MODIFICATIONS TO TERMS

22.1 Right to Modify

We reserve the right to modify these Terms at any time. When we make changes:

We will update the “Last Updated” date at the top
Material changes will be communicated via email or Site notice
Continued use after changes constitutes acceptance

22.2 Your Options

If you do not agree to modified Terms:

Discontinue use of the Site and Services
Contact us to cancel any scheduled services
No refund will be provided for Services already rendered

23. FORCE MAJEURE

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

Acts of God (earthquakes, floods, fires)
War, terrorism, or civil unrest
Government restrictions or orders
Pandemics or public health emergencies
Utility failures or transportation disruptions

24. SURVIVAL

Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: payment obligations, liability limitations, indemnification, dispute resolution, and governing law.

25. CONTACT INFORMATION

For questions about these Terms or our Services:

Max’s Real Estate Cleaning
15303 Ventura Blvd, Suite 250
Sherman Oaks, CA 91403
Email: maxwake06@gmail.com
Phone: 323-383-4500

Business Hours:
Monday – Friday: 8:00 AM – 6:00 PM PST
Saturday: 9:00 AM – 4:00 PM PST
Sunday: Closed (Emergency contact available)

26. ACKNOWLEDGMENT

BY USING OUR SITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.