PRIVACY POLICY
Effective Date: October 17, 2025
Last Updated: October 17, 2025
1. INTRODUCTION
Max’s Real Estate Cleaning (“we,” “us,” “our,” or the “Company”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you access our website at https://maxsrealestatecleaning.com (the “Site”) or use our cleaning services.
By accessing or using the Site or our services, you consent to the collection, use, disclosure, and retention of your personal data according to this Privacy Policy. If you do not agree with these terms, please do not use the Site or our services.
Our Role: We act as a data controller with respect to the personal information we collect and process through our Site and services.
2. BUSINESS INFORMATION & CONTACT
Business Name: Max’s Real Estate Cleaning
Address: 15303 Ventura Blvd, Suite 250, Sherman Oaks, CA 91403
Email: maxwake06@gmail.com
Phone: 323-383-4500
For Privacy-Specific Inquiries:
Email: maxwake06@gmail.com (Subject Line: “Privacy Request”)
Response Time: Within 45 days of verified request
3. SCOPE & APPLICABLE LAWS
Service Area: We provide cleaning services primarily in California, United States. This Privacy Policy applies to all users accessing our Site or services from any location.
Applicable Privacy Laws:
- California: We comply with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), which provide specific rights to California residents
- Federal Laws: We comply with applicable U.S. federal laws including CAN-SPAM Act for email marketing and TCPA for text messaging
- Other Jurisdictions: If you access our Site from outside California, your local privacy laws may also apply
4. INFORMATION WE COLLECT
4.1 Information You Provide Directly
- Contact Information: Full name, email address, phone number
- Service Information: Property address, service preferences, scheduling details
- Payment Information: Billing address, payment method details (processed securely through third-party processors)
- Communications: Messages, comments, or feedback via contact forms, email, or phone
- Account Information: Username, password (if you create an account)
4.2 Information Collected Automatically
When you visit our Site, we automatically collect:
- Device Information: IP address, browser type and version, device type, operating system
- Usage Information: Pages visited, time spent on pages, click paths, referring/exit pages
- Location Information: Approximate geographic location based on IP address
- Cookie Information: Cookie identifiers and similar tracking technologies (see Section 7)
4.3 Information from Third Parties
We may receive information about you from:
- Analytics providers (e.g., Google Analytics)
- Payment processors
- Marketing partners
- Social media platforms (if you interact with our social media pages)
4.4 Categories of Personal Information (CCPA)
Under CCPA, we collect the following categories:
- A. Identifiers: Name, address, email, phone number, IP address
- B. Commercial Information: Services purchased, payment information
- C. Internet Activity: Browsing history on our Site, interaction with advertisements
- D. Geolocation Data: Approximate location from IP address
- E. Professional Information: Property details related to services
We do NOT collect: Sensitive personal information such as social security numbers, driver’s license numbers, precise geolocation, racial or ethnic origin, or health information.
5. HOW WE USE YOUR INFORMATION
We use your personal data for the following purposes:
5.1 Service Delivery
- Process service requests and bookings
- Provide quotes and scheduling
- Send service confirmations and reminders
- Process payments and billing
- Communicate about your services
5.2 Marketing & Communications
- Send promotional offers and newsletters (with your consent)
- Inform you about new services or features
- Conduct surveys and request feedback
5.3 Site Operations & Improvement
- Operate, maintain, and improve our Site
- Analyze usage patterns and trends
- Personalize your experience
- Develop new features and services
5.4 Legal & Security
- Comply with legal obligations
- Detect and prevent fraud or security issues
- Enforce our Terms of Service
- Protect rights, safety, and property
Legal Bases: We process your data based on: (1) your consent, (2) performance of our service contract with you, (3) compliance with legal obligations, or (4) our legitimate interests where not overridden by your rights.
6. DATA RETENTION
We retain your personal information for the following periods:
- Customer Service Records: 7 years from last service (for tax and legal compliance)
- Marketing Communications: Until you opt-out or 3 years of inactivity
- Website Analytics Data: 26 months
- Cookie Data: Varies by cookie type (see Cookie Policy)
- Email Communications: 3 years from date sent
- Payment Records: 7 years (for accounting requirements)
After these retention periods, we will securely delete or anonymize your information.
7. COOKIES & TRACKING TECHNOLOGIES
7.1 Types of Cookies We Use
- Essential Cookies: Required for Site functionality
- Analytics Cookies: Help us understand Site usage
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and choices
7.2 Managing Cookies
You can manage your cookie preferences by:
- Using our Cookie Consent Banner when you first visit our Site
- Adjusting your browser settings to block or delete cookies
- Clicking “Cookie Settings” in our Site footer at any time
Note: Disabling essential cookies may limit Site functionality.
8. SHARING & DISCLOSURE OF DATA
We may share your personal information with:
8.1 Service Providers
Third parties who help us operate our business:
- Web hosting and cloud storage providers
- Email service providers
- Payment processors
- Analytics providers
- Customer support tools
- Marketing platforms
8.2 Legal Disclosures
When required by:
- Law, court order, or legal process
- Government or regulatory authorities
- To establish, exercise, or defend legal claims
8.3 Business Transfers
In connection with mergers, acquisitions, asset sales, or bankruptcy
8.4 With Your Consent
When you explicitly authorize us to share your information
We DO NOT sell or rent your personal information to third parties for their marketing purposes.
9. YOUR PRIVACY RIGHTS
9.1 Rights for All Users
Regardless of location, you may:
- Access: Request information about data we hold
- Correction: Update inaccurate information
- Deletion: Request removal of your data (subject to legal requirements)
- Opt-Out: Unsubscribe from marketing communications
9.2 California Residents (CCPA/CPRA Rights)
Additional rights include:
- Right to Know: What personal information we collect, use, share, or sell
- Right to Delete: Request deletion of personal information
- Right to Opt-Out: Opt-out of sale/sharing of personal information
- Right to Correct: Fix inaccurate personal information
- Right to Limit Use: Restrict use of sensitive personal information
- Non-Discrimination: Equal service regardless of exercising rights
To Exercise Your Rights:
Verification: We may request information to verify your identity before processing requests.
Authorized Agent: You may designate an authorized agent to make requests on your behalf with proper documentation.
10. MARKETING COMMUNICATIONS & OPT-OUT
10.1 Email Marketing
- Opt-In: We only send marketing emails with your consent
- Opt-Out: Click “Unsubscribe” in any marketing email or email us at maxwake06@gmail.com
- Compliance: We comply with the CAN-SPAM Act
10.2 SMS/Text Messaging
- Opt-In: Text messaging requires explicit consent
- Opt-Out: Reply STOP to any marketing text
- Compliance: We comply with TCPA requirements
10.3 Do Not Sell or Share
We do not currently sell or share personal information as defined by CCPA. If this changes, we will update this policy and provide an opt-out mechanism.
11. DATA SECURITY
We implement appropriate technical, administrative, and organizational security measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure data storage with access controls
- Regular security assessments
- Employee training on data protection
- Incident response procedures
However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
12. DATA BREACH NOTIFICATION
In the event of a data breach that compromises your personal information, we will:
- Notify affected users without unreasonable delay
- Provide information about the breach and potential impacts
- Offer guidance on protective measures you can take
- Comply with applicable breach notification laws
13. INTERNATIONAL TRANSFERS
Your information may be transferred to and processed in countries other than your own. When we transfer data internationally, we implement appropriate safeguards such as:
- Standard contractual clauses
- Ensuring recipients maintain adequate privacy protections
- Obtaining your consent where required
14. THIRD-PARTY LINKS
Our Site may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
15. CHILDREN’S PRIVACY
Our Site and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately at maxwake06@gmail.com so we can delete it.
16. ACCESSIBILITY
We are committed to ensuring this Privacy Policy is accessible to all users. If you need this policy in an alternative format or have accessibility concerns, please contact us at maxwake06@gmail.com or call 323-383-4500.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make changes:
- We will update the “Last Updated” date at the top
- For material changes, we will notify you via email or Site banner
- Continued use after changes constitutes acceptance
We encourage you to review this Privacy Policy regularly.
18. CONTACT US
For questions, concerns, or to exercise your privacy rights, please contact us:
Max’s Real Estate Cleaning
15303 Ventura Blvd, Suite 250
Sherman Oaks, CA 91403
Email: maxwake06@gmail.com
Phone: 323-383-4500
Privacy-Specific Inquiries:
Email: maxwake06@gmail.com (Subject Line: “Privacy Request”)
Response Time: We will acknowledge receipt within 10 business days and respond to verified requests within 45 days as required by law.
19. CALIFORNIA PRIVACY NOTICE
Notice at Collection: This section provides California residents with additional information required by CCPA/CPRA.
Personal Information We Collect: See Section 4.4 for categories
Sources: Directly from you, automatically through Site use, third-party services
Business/Commercial Purposes: See Section 5 for detailed purposes
Categories Disclosed: We may disclose all categories listed in Section 4.4 to service providers for business purposes
Categories Sold/Shared: We do not sell or share personal information
Retention: See Section 6 for retention periods
Rights: See Section 9.2 for California-specific rights
